Working in partnership with others enables us to deliver the very best care possible to our patients. One of our key partners is the East Midlands Ambulance Service (EMAS). All 999 calls received by EMAS are monitored by the HEMS Desk, which is staffed by a specially trained dispatcher.
The dispatcher’s role is to identify the most serious, time-critical, life-threatening incidents and dispatch our helicopter and critical care team to the scene. Our clinical crew work alongside road ambulance crews, Police, emergency first responders and Fire & Rescue to ensure the best possible pre-hospital care is delivered before transferring the patient to hospital.