what we do

Our Charity is a Helicopter Emergency Medical Service (HEMS) operating throughout Lincolnshire and Nottinghamshire.

Our state of the art helicopter and highly-skilled Pilots, Paramedics and Doctors give some of the most critically ill and injured people their very best chance of survival in what is often their greatest hour of need!

We receive no direct Government funding so can only continue to operate in your community thanks to the support of people like you, so thank you.

Our missions

saving lives
every day!

Our paramedics receive enhanced training enabling them, and our team of specialist doctors, to undertake procedures such as general anesthesia, emergency blood transfusions, and administration of advanced pain relief – procedures usually only possible in a hospital.

Based at Waddington in Lincolnshire, our crew is on call 365 days of the year, responding to approximately the of the most serious life-threatening 999 calls every single day.

24-hour operations

With thanks to the overwhelming support from the communities we serve, we have now started a phased approach to operate 24-hours a day.

As part of a two-year trial, we have been gradually increasing our operational hours to provide a 24-hour service, which will enable our clinical crew to give more people than ever the very best chance of survival.

We predict that the move to 24-hour operations will see our crew attending over 400 additional missions every year – saving more lives than ever before. We need to raise £7.4million every year to keep our service operational. 

Please make a donation today and help us to operate 24-hours a day.

donate now

our helicopter

Since 2017, thanks to tremendous public support, we have been privileged to be able to fly an AgustaWestland169 helicopter which is itself at the forefront of medical aviation and technology.

It is unaffected by road congestion and can get to any point within the 3,500 square miles of the two counties that we cover in under 20 minutes thanks to a top speed recorded at 216mph!

Weighing an impressive 4,800kg and measuring just under 15 metres long, the helicopter can fly for 2.5 hours on a full tank of fuel – that is about 375miles – as far as Germany!

our helicopters through the years

how we are dispatched

Have you ever wondered who dispatches our Ambucopter and how they make that decision?

All 999 calls received by the East Midlands Ambulance Service (EMAS) are monitored by a Critical Care Desk staffed by a specially trained Dispatcher. The Dispatcher’s role is to identify the most serious incidents and dispatch our helicopter – Helimed 29, and critical care team to the scene.

There are certain criteria that must be met in order for our crew to be called out, such as a patient with immediately life-threatening injuries or illness and time sensitive incidents including cardiac arrests where the patient’s chances of survival decreases with every minute that passes.

Our crew are dispatched via a phone call on their ‘bat phone’. When this distinctive phone rings there is no doubt what it means and the crew immediately spring into action.

Critical care car

There are not many occasions when our helicopter cannot fly. When our helicopter needs to have maintenance undertaken and will be offline for more than a day, we have access to a relief helicopter to keep us in the skies.

At times when our crew are unable to fly due to weather conditions, they remain on call in their Critical Care Car. The car carries the same life-saving equipment as our helicopter and with blue lights and sirens can quickly negotiate their way through traffic, getting our Paramedics and Doctors on scene as quickly as possible.

In September 2020, we expanded our service by launching a new Critical Care Car in Nottingham. The new CCC operates from Nottingham City Centre for a few days each week. This additional lifesaving service allows our highly skilled doctors and paramedics to save lives in urban areas where the helicopter simply cannot land.