We know that being involved in a serious accident or medical emergency can change your life dramatically.

Our team are always here to support you and your family following an incident attended to by our medical crew.


Whether you’d like help with any answered questions, or simply would like someone to talk to, we are here to support your recovery every step of the way.

We can put you in touch with the crew who treated you, helping you to understand more about the treatment you received whilst in our care, and direct you to any other organisations who may be able to provide additional support to you.

Not only can we provide you and your family with the support you need, but hearing from our patients can also bring comfort and closure to our medical crew who attended your incident.

dedicated patient
& family support

If you or a member of your family has been treated by the Lincs & Notts Air Ambulance and would like some support, or would like to pass on your feedback, you can contact our dedicated Patient & Family Liaison Officer, Hayley.


T: 01522 548469

Please include the patients name, date and whereabouts of the incident, and any other information you feel would be relevant.

could you help us
by sharing your story?

We know that transferring a patient to hospital can be an emotional time for them and their family, and we are conscious that they will need their own time to come to terms with what has happened. Because of this, we often lose contact with our patients once they leave our care.

Due to strict confidentiality, we do not always know the outcomes of patients we have treated, meaning that we rely on our patients and their families reaching out to us directly.

Sharing the stories of our patients is extremely important to us. As we rely on the generosity and fundraising of our local communities to run our life-saving service, it’s often personal, real-life stories which make the most difference to individuals reading about what we do.

If you would be happy to share your story, please contact our dedicated Patient & Family Liaison Officer by emailing or call 01522 548469.