Supporter Engagement Manager

About Us

The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire and Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.

We are on the cusp of a number of exciting changes, having recently moved into a purpose-built HQ, now working towards operating on a 24/7 basis and registering with the Care Quality Commission to become clinically independent, striving always to be at the cutting edge of critical care.

We are a friendly, inclusive and dynamic team focussed on ensuring we deliver the best possible service, and the tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we come into contact with, from former patients and volunteers, to our supporters and colleagues.

 

Job Role

The Supporter Engagement Team is the first point of contact for all our supporters. As the Supporter Engagement Manager, you will lead the Supporter Engagement Team.

You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with and receive exceptional supporter care, are encouraged to support us further, information is captured, income is processed, thanked, and banked in the best way possible, and supporters are stewarded effectively.

You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting LNAA.

Click here to view the full job description

 

Staff Benefits

We offer our employees 22 days per annum annual leave, in addition to bank holidays (pro rata for part time staff) which increases by 1 additional day per completed year of service. We also offer an extra day off on your birthday.

Following completion of a 6-month probationary period, we offer access to a Health & Wellbeing Care Plan, plus an Occupational Sick Pay Scheme. We also provide a life insurance at 3 times your annual salary.

 

Application

Please email a copy of your CV and cover letter clearly explaining how you meet the needs of the role to: recruitment@ambucopter.org.uk

Deadline for Applications: 2nd December 2021